Frequently Asked Questions

Q: I’ve never sent film away for processing. What are the risks?
A: Nothing is 100% risk free, but we take every reasonable precaution. Over the past twenty years we’ve processed tens of thousands of rolls of film without a major incident. Our reputation depends on reliable, consistent processing, and we don’t take chances!

Q: Do you handle special requests for experimental prints, special chemistry, toning, colorization, and alternative processes?
A: You bet! But we need to discuss it beforehand. Contact us and we’ll figure out the best solution.

Q: What’s so great about having a Q-Lab certification?
A: Qualifying for Kodak’s Q-Lab program means that our E-6 processing line is meeting the highest standards of consistency and accuracy. Our bi-weekly tests are sent to Kodak for evaluation, and we always meet or exceed their requirements.

Being part of the Q-Lab program is nice, but our real test comes from winning the approval of our customers. Some of the most demanding photographers in the country depend upon our E-6 processing – we aren’t going to let our customers down!

Q: What’s the difference between a commercial or a repro print?
A: The lower-priced commercial grade prints are likely more than sufficient quality for most applications. Even our smallest commercial print is dodged, burned, and carefully evaluated. Our repro prints cost a bit more because we do spend extra time making subtle variations, and we do them posthaste, within 24 hours. Also, our repro prints are open to our customers’ subjective evaluation – if you want us to try it a tiny bit darker or more magenta, we’re happy to give it shot and let you choose your preference.